Αρχική Διάλογος για ένα Δίκαιο και Aποτελεσματικό φορολογικό σύστημαΓενικότερα ποιες προτάσεις ή σχόλια πέραν των ανωτέρω θα θέλατε να υποβάλλετε ώστε να ληφθούν υπόψη κατά τη μεταρρύθμιση του φορολογικού συστήματος;Σχόλιο του χρήστη Christos Papadoulis | 24 Δεκεμβρίου 2009, 08:59
  • Σχόλιο του χρήστη 'Christos Papadoulis' | 24 Δεκεμβρίου 2009, 08:59

    Since I returned to Greece I have dealt with a number of Greek Government offices. In all cases I see the same scenario plaid over and over again. There have been attempts to automate the work but the processes have not been changed. I will give you the latest example. Today I went to the Pallini Tax office to make a payment. The person who served me printed the results on a 4 parts form. She signed it and stamped it. Then she went to her supervisor’s desk, she was not there, used her supervisor’s stamp and stamped the documents. Then, she gave me two copies which I took to the cashier. He stamped and signed the two copies and returned one to me. I will not compare and contrast this process with the one in the USA (in the USA I have never been to a tax office). I will contrast it to the one in a Greek Bank. Once upon a time one used the same process, as the Tax office, at a bank to either deposit or withdraw funds. Since the introduction of automation, the bank processes have changed. Today, one goes to one employee who performs the function. I fail to the reason why the Tax office process cannot change to become similar to the process at the Bank. I will not go to “revolutionary” thoughts of scheduling payments using a bank account or the internet. Also, on one hand, I keep hearing the puplic and politicians complain that we have too many public employees. On the other hand, I hear the organizational manager complain that they do not have a safifient number of employees to do their job. I worked in Information Technology in the likes of 3M, Intel and Federal Reserve Bank in the USA. In all organizations our goal was to move decision making at the lowest level in order to achieve: 1. Increase customer satisfaction, 2. Increase productivity, 3. Reduce cost, 4. Other reasons specific to each project and organization. In the case of the Pallini Tax office, free employees from one function and move them to another. Based on my experience, one must changes the business processes before applies automation. Otherwise, he builds on sand. We learned this back in the 1970s and 1980s. We simply spent billions in automation and we found that we neither increased productivity nore we reduced costs. Sincerely, Christos Papadoulis 22940-34-245